Shipping policy


Effective Date: 01-01-2026

At BasicsPrime, we are committed to delivering your gear quickly, safely, and efficiently. This Shipping Policy outlines how we handle order processing, shipping times, and delivery.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Please note:

  • Orders placed after business hours will be processed the next business day
  • During peak seasons or promotions, processing times may be slightly extended

2. Shipping Rates and Delivery Times

Shipping rates and estimated delivery times are calculated at checkout based on your location.

Estimated delivery times:

  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–15 business days

Delivery times are estimates and may vary due to external factors such as customs delays or carrier issues.

3. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment’s progress.

4. Shipping Delays

While we strive to meet all delivery estimates, BasicsPrime is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather conditions
  • Incorrect or incomplete shipping addresses

5. International Shipping & Customs

For international orders:

  • Customs fees, import duties, and taxes are the responsibility of the customer
  • Delivery times may be extended due to customs clearance procedures

6. Lost or Stolen Packages

BasicsPrime is not liable for lost or stolen packages confirmed as delivered by the carrier. If you experience an issue, we recommend contacting the carrier directly.

7. Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the package is returned, additional shipping fees may apply.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will work with you to resolve the issue promptly.

9. Contact Us

If you have any questions about shipping, please contact us at:

Email: support@basicsprime.com

BasicsPrime — Reliable gear for everyday explorers.