Cancellation Policy

Effective Date: 01-01-2026

At BasicsPrime, we understand that plans can change. This Cancellation Policy explains how you can cancel or modify your order.

1. Order Cancellation

You may cancel your order within 12 hours of placing it.

To request a cancellation, please contact us as soon as possible with your order details.

After this period, your order may already be processed or shipped and can no longer be canceled.

2. Orders Already Shipped

If your order has already been shipped, it cannot be canceled. However, you may be eligible to return the item once it has been delivered in accordance with our Return Policy.

3. How to Request a Cancellation

To cancel your order, please contact us with the following information:

• Full name
• Order number
• Email address used for the purchase

Requests should be sent to:

Email: [Insert Email]

4. Refunds for Canceled Orders

If your cancellation request is approved within the allowed timeframe:

• A full refund will be issued to your original payment method
• Refund processing times may vary depending on your payment provider

5. Exceptions

We reserve the right to refuse cancellations in the following cases:

• Orders that have already been processed or shipped
• Customized or personalized items (if applicable)

6. Changes to This Policy

BasicsPrime may update this Cancellation Policy at any time. Changes will be effective immediately upon posting.

7. Contact Us

If you have any questions about this policy, please contact us at:

Email: support@basicsprime.com

BasicsPrime — Reliable gear for everyday explorers.